Frequently Asked Questions

We build on managed WordPress with caching. Most sites load in under two seconds. If you want something other than WordPress we have other options with our shared plans.

Yes. Backups are part of every managed hosting plan. If something goes wrong, we can restore your site quickly.

We monitor hosting uptime and respond to issues as soon as they’re detected.

Yes. We handle migrations and make the transition as clean as possible.

Not directly — but we can point you to reliable email solutions that pair well with your domain and hosting setup.

Depends on your goals. If you’re just starting out, our standard plan covers everything you need. If you’re scaling or running something more complex, reach out and we’ll figure it out together.

Our plans are built to handle the traffic a growing small business generates. If you’re expecting a surge or running a high-volume site, contact us so we can set you up correctly.

Yes. Domain transfers are straightforward. Reach out with your current registrar info and we’ll walk you through it.

Great — you can use it. We’ll connect your existing domain to your ZU2B website during setup.

ZU2B templates are purpose-built HTML templates across 11 series — each one designed for a specific type of business rather than stretched to fit everything. The series are: Local Business, Launch, Commerce, Community, Pro, Solopreneur, Food, Wellness, Tech, Shops, and Realty. Browse them all at zu2b.com/template-hub.

Most templates are $79 each — a one-time purchase with no subscription. The Realty™ series is $89 per template (a professional-tier series with expanded features). All templates are instant download.

One-time purchase. You buy the template once, download it instantly, and own it outright. No monthly fees, no license renewal, no expiry.

A template gives you the website. A Business-in-a-Box Launch Kit ($197) bundles a matching template with six niche-specific guides and worksheets built for your business type — so you’re getting the site plus everything you need to actually launch it. Current kits: ClimatePro™, SparkPro™, and FlowPro™.

Yes. All templates are built responsive from the ground up — they look right on phones, tablets, and desktops without any extra work on your part.

Yes. ZU2B templates are built with clean code and SEO-ready structure — meta fields, heading hierarchy, and fast load times. The foundation is there. What you do with it depends on your content.

Anywhere that serves HTML — GoDaddy, Netlify, Vercel, cPanel, GitHub Pages, Cloudflare Pages. If you’re new to hosting, ZU2B’s hosting plans include everything you need. The Done-For-You service also includes hosting on our plan.

You can, though a full template swap typically requires rebuilding your content in the new layout. We recommend choosing carefully upfront — but it’s not a permanent lock-in.

Yes. We can set it up as part of your build or add it later.

ZU2B offers a 30-day money-back guarantee if a template is defective or doesn’t match its live demo. Outside of that, digital product sales are final — because templates are delivered instantly on purchase, we don’t offer refunds for change of mind. Review the live demo carefully before buying. Questions? Email legal@zu2b.com.

Yes — that’s exactly what our Done-For-You (DFY) service is for. You fill out an intake form, we handle the rest. Here’s how the process works:

1. Fill out the intake form — tell us about your business, goals, and which tier fits best.
2. Review & asset collection — we review your submission and reach out for your logo, photos, and brand assets.
3. Quote & first payment — we send your project quote; 50% of the setup fee is due to begin the build.
4. Staging & review — your site is built on a private preview link. You get 3–5 days and one consolidated revision round.
5. Launch — remaining balance collected, domain pointed live, monthly retainer begins.

Tiers start at $99 setup + $15/mo. Learn more and start your project →

ZU2B Pulse is a free website health scanner built by the ZU2B team. Enter any URL and get an instant report covering performance, SEO, security, accessibility, and mobile readiness — each of the 12 core checks graded A–F, combined into one overall score for the site.

Yes — completely free. No account required, no credit card, no hidden step. Enter a URL and get your results in seconds.

Pulse runs 12 core checks: Performance, Core Web Vitals, On-Page SEO, Mobile, SSL & Security, Server Response Time, Accessibility, Broken Links, DNS, Technical SEO, Search Engine Visibility, and Browser Compatibility. It also includes AI Search Readiness and a side-by-side competitor comparison, both free. Visit Pulse to see the full list and run your first scan — no account required.

Yes. Pulse scans any publicly accessible URL — your own site, a competitor’s site, or a site you’re evaluating before a redesign. The scan only reads publicly available data.

At minimum, after any major site update — new pages, plugin changes, theme updates. For active sites, a monthly check is a healthy habit. If your score drops unexpectedly, that’s usually the first sign something changed without you realizing it.

At Pulse. No login required — just go there and run your first scan.

Yes. SSL is included on every ZU2B website. Your site runs on HTTPS by default.

We use firewall protection, security monitoring, and hardened WordPress configuration standards. Security isn’t an add-on — it’s part of how we build.

Yes. Core WordPress updates are handled as part of managed hosting. You don’t have to think about it.

Yes. Active monitoring is part of the managed hosting setup. If something flags, we’re on it.

For support click on the hosting contact link on the top right hand corner or below. We also have a help widget on the site that answers common questions.

Yes. For web hosting we have support specifically for that — or if you would like help with a ZU2B template “Done for you site” we can help with that as well.

We aim to respond within one business day. Urgent issues get priority.

Digital product sales are final. If your download arrives damaged or defective, contact us within 30 days at legal@zu2b.com and we’ll make it right. For full details see our Terms & Privacy page →

Everything is in one place — our Terms & Privacy page covers site use, digital product purchases, ZU2B Pulse, web services, and your data. For IP and trademark information see our IP page →

Yes. We’ll work together to help you choose the right template and get you in the right direction.

ZU2B isn’t just hosting. It’s a full web presence platform built for anyone who want a clean, professional site without getting buried in technical decisions. Templates, domains, hosting, and support — in one place. See the full side-by-side comparison →

Anyone. Creators, entrepreneurs, organizations, or growing brands that want a reliable web presence without the technical overhead. If you’re building something and need a real website, ZU2B is built for you.

Yes. That’s exactly what we’re here for. From domain registration to a live website, we can take you through every step.

No. ZU2B is built so you don’t have to be technical. If you get stuck, support is there.

It’s Basque — the language the ZU2B name comes from. It means: Build. Join Together. Flourish. It’s our motto and the short version of what we believe in.

Yes. ZU2B sites are built on WordPress and managed hosting that scales. Whether you’re starting with a simple page site or building toward something larger, the foundation holds.