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You don’t need to understand your website’s code. You need to know what questions to ask about it.

Field Note #307
🔬 Generalized ⏱ 5 Minutes ✓ Observation from Experience
Most small business owners hand their site over to a developer or hosting provider and stop asking questions.
That gap is where problems can quietly build.
These five questions give you a starting point for your next conversation — whether you’re checking in with someone you’ve worked with for years or evaluating a new provider.
1. When was the custom code last reviewed?
2. Are there plugins, scripts, or integrations still active that we’re not using?
3. What happens — and what’s the recovery plan — when a major WordPress or plugin update causes a problem?
4. What are you monitoring that I can’t see from the front end?
5. If something went wrong tonight, how would we know, and how fast could we fix it?
A good web professional should be able to give you a clear answer to each of these — or tell you what they need to check.
If you can’t get a straight answer on some of them, that’s worth paying attention to.
Your website is a business asset. Knowing how to ask about it is part of owning it.

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